New Digital Worker is a Robot!

Episode 8

Are the robots coming back for their jobs? Science fiction has long-depicted robots as both human helpers and foils. From Rosey on the Jetsons to Commander Data on Star Trek to the Terminator and even HAL, they can be a helper, a hero, or an anti-hero. Charlie and Frank discuss the concept of robots and their role in our Digital Society.

But can robots be employees? You’ll hear about one company that has developed a “Digital Workforce” of call center agents that can be hired and fired on demand. When one of us makes a mistake, you usually say, “well we’re only human.” Can you say that about a robot?

Articles mentioned:

• Automation Anywhere Introduces the New Digital Worker
• The Rise of Digital Worker

Companies discussed:

• Inference Solutions

About The Digital Experience Revolution Show

The Digital Experience Revolution with Charles Araujo and Dr. Frank Granito explores emerging trends and technologies around Digital Transformation, the Customer Experience and The Future of Work — and how they are reshaping organizations in the Digital Era. The series is available on our YouTube channel.